Administrative Assistant (Customer Service)

Primary Objectives:

Support Account Execs with efficient administration to ensure servicing of the designated customer base, together with reception/administration duties.

Role Responsibilities:

  • Assist Account Executives
  • Ensure all customer enquiries are processed efficiently and accurately
  • Raise production specifications in response to customer orders and handling associated paperwork.
  • Raise batch data, ensuring it is requested in a timely manner, in order for paper works to be raised in time.
  • Answer all customer calls efficiently and professionally as and when required.
  • Ensure that order confirmations are prepared and sent within three working days from receipt of order.
  • General reception and telephone work, ensuring that all messages are processed in a timely and professional manner.
  • Type and prepare ad-hoc reports as and when requested by the manager/ Account Executive.
  • Organise and create all paperwork for dispatches
  • Liaise with other Account Executives and support as and when required.
  • Manage the customer accounts in the absence of the Account Executive.

The above is not a complete and exhaustive list and other duties may be required to be undertaken as and when necessary.

Skills & Competencies:

  • Excellent communication skills
  • Competent on word, excel, ppt
  • Ability to develop professional relationships with Account Executives to meet clients’ needs/demands
  • At least 2 years in Administration role
  • Professional handling of customer enquiries.
  • Good attention to detail with data entry
  • Good organisational skills for day to day workload
  • Works very well on own initiative and within a team
  • Flexible in supporting business needs

Administrative Assistant





Closing date

31st August 2021

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